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Return & Exchange Policy
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Ariel Returns & Exchanges Policy

At Ariel, we are committed to ensuring that you are completely satisfied with your Baroque pearl jewelry purchase. Our comprehensive returns and exchanges policy is designed to provide you with a worry-free shopping experience.

Return Policy

Eligibility Period: You may return items within 30 days of receiving your purchase.
Conditions: Items must be in their original condition—unworn, unaltered, and with all original tags and packaging intact.

Return Process

  • Contact Us: Reach out to our customer service team to initiate a return request. Please provide your order number and a brief reason for the return.
  • Approval & Label: Once approved, we will provide a return shipping label for your convenience.
  • Packaging: Safely package the item in its original box and attach the provided shipping label.
  • Shipping: Drop off the package at the designated shipping location.
Refunds: Once we receive and inspect the returned item, we will issue a refund to your original payment method. Refunds are typically processed within 7 business days.
Return Policy
Exchange Policy

Exchange Policy

Eligibility Period: You may request an exchange within 30 days of receiving your item.
Conditions: Items must meet the original condition criteria outlined in the return policy above.

Exchange Process

  • Contact Us: Connect with our customer service team to request an exchange. Provide your order number and details of the item you wish to exchange for.
  • Stock Confirmation: If the desired item is in stock, we will send you a return shipping label for the original item.
  • Approval & Shipment: After receiving and inspecting the original item, we will dispatch the new item.
Shipping Costs: For exchanges involving a price difference, you will be responsible for paying any balance and additional shipping costs for a higher-value item. If the exchanged item is of lower value, we will refund the difference.

Exceptions

Eligibility Period: You may return items within 30 days of receiving your purchase.
Conditions: Items must be in their original condition—unworn, unaltered, and with all original tags and packaging intact.
  • Custom and Sale Items: Custom orders and sale items are final sales and may not be returned or exchanged unless defective.
  • Damages Due to Misuse: Items damaged due to improper use or care by the customer cannot be returned or exchanged.
At Ariel, we prioritize providing high-quality products and outstanding customer service. For any questions or concerns regarding our returns and exchanges policy, please contact our customer service team at Email：ArielPearls@outlook.com
Phone：+8618357552001
Address: Shibei Village,Diankou Town,Zhuji City,Zhejiang Province,China
Please note: This policy may be updated without prior notice. We recommend checking our website periodically for the latest information.
Exceptions

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Email：ArielPearls@outlook.com
Phone：+8618357552001
Address: Shibei Village,Diankou Town,Zhuji City,Zhejiang Province,China
 
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